Privacy Policy

California Lutheran Homes respect the privacy of its web site visitors, clients, partners and others who may visit our website, contact us, and provide us with information so that we can communicate with them.

With that in mind, here is our privacy policy:

California Lutheran Homes. (“CLH,” “we” or “us” or “our”), understands your concerns about privacy and how your information is used and safeguarded, and we want to provide you with more information on these topics. This Privacy Policy (the “Privacy Policy”) describes the practices, policies and procedures related to the website located at www.californialutheranhomes.org (the “Website”), including the types of personal information we collect on the Website, how we may use that information, and with whom we share it. Please note that this Privacy Policy applies only to our online information-gathering and dissemination practices, and does not apply to any of our practices conducted offline. By visiting the Website, you are accepting the practices and policies described below, and you are further indicating that you agree to be bound by the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not visit or use the Website. We may update this Privacy Policy from time to time, so please check this Privacy Policy periodically for changes.

SUMMARY – The notifications provided by this Privacy Policy include:

  • What personally identifiable information we collect through the Website
  • How we use the information we collect
  • With whom the information may be shared
  • The kind of procedures we employ in an effort to hinder the unauthorized access, use or disclosure of information you provide to us
  • Information related to third-party websites
  • The laws that apply to those accessing the Website
  • How you can learn about changes to the Privacy Policy
  • How you can amend the information we collect about you
  • Rights related to the European Union’s General Data Protection Regulation

THE INFORMATION WE COLLECT-Personal Information You Provide and How It Is Used

When you visit our Website, you may provide us with personally identifying information (such as name, address, e-mail address, telephone number, and/or credit/debit card information) and other information on a voluntary basis, as more particularly described below. We do not knowingly collect sensitive information, such as Social Security numbers. Please do not send sensitive, personal or confidential information to us directly through the Website, or by email to any of the contact email addresses listed on the Website. Examples of instances in which we may collect personal information include:

Donate: If you make a donation through the Website you will be asked to provide certain personally identifying information, such as your phone number, name and home address, as well as your credit card billing information in order to process the donation. Unless you opt to donate to us on a monthly basis, the credit card information that you provide at the time of donation is used only to process your donation and will not be stored or used for any other purpose. Please note that we work with third parties to process your donations, and any information you share may also be shared with such third parties.

Email Communications: If you opt to receive any of our Email Communications, you will be required to provide your name and email address. You may unsubscribe from these emails at any time by using the link provided in the footer of the email.

General Inquiries: We provide a variety of opportunities to support the work we do, To learn more about any of these opportunities you can email CLH, and we will collect any of the personal information that you provide to us in those communications.

Contact Us: If you contact us via any of the various forms on the Website, we will ask that you provide your name and home address and email address, and you will have the option to provide additional information in your communication with us. We will use the information you provide to respond to your inquiries.

PERSONAL AND NON-PERSONAL INFORMATION WE COLLECT BY AUTOMATED MEANS AND HOW WE USE IT

We also collect certain non-personal information (data in a form that does not support direct association with any specific person or individual) by automated means when you visit the Website.  Much of this information is collected through the use of third-party tracking services, which includes Google Analytics. The information collected may include usage information, such as the numbers and frequency of users to the Website, pages visited, web browsing histories, online purchases and searches, social networking activities and similar data. When gathered, this data, if used, is used in the aggregate, and not in a manner that is intended to identify you personally. This type of aggregate information may be shared with third parties at any time. In addition to the third-party tracking services mentioned above, we also collect this information through various other means, including “cookies” and IP addresses, as further explained below.

Cookies

A cookie is a piece of information that a web server may place on your computer when you visit a website. Cookies are commonly used by websites to improve the user experience. Many cookies last only through a single website session, or visit. Others may have an expiration date, or may remain on your computer until you delete them. CLH uses “session cookies” so that we can properly verify a user’s identity as they move from one page to the next. We may also use cookies for other purposes, such as to identify and authenticate visitors, to maintain continuity during a user session, or to gather data about the usage of our website for research and other purposes.

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all the features on our Website. Our cookies do not gather personally identifiable information. In some cases, CLH may also use another company to operate web servers for our Website. CLH uses the cookie information gathered by these companies in the same manner as stated in this Privacy Policy.

Web Beacons

Certain pages on the Website contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. Web beacons also may be used to track whether you have opened an HTML email. When the email is opened, a part of the code that makes up the HTML page calls a web server to load the web beacon that then generates a record showing that the email has been viewed. Web beacons may also recognize when the email was opened, how many times it was forwarded and which URLs (links within the email) were clicked.

IP Addresses

When you visit and interact with the Website, CLH and third parties with whom we have contracted to provide services for us may collect Internet Protocol addresses (each an “IP Address”), as well as browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. An IP Address is a unique identifier number that certain electronic devices use to identify and to communicate with each other on the Internet; your Internet Service Provider automatically assigns an IP Address to the computer that you are using. We gather this information to track website visitor movement in the aggregate, and to gather broad demographic information for aggregate use. Our goal in gathering this information is to learn how our supporters and the public are using our service. We may use this information to enhance our Website or for other lawful purposes.

Do Not Track Notice

Some web browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. How browsers communicate and respond to the Do Not Track signal is not yet uniform. For this reason, like many websites, the Website does not currently respond to or alter its practices in response to a Do Not Track signal.

HOW WE MAY SHARE YOUR INFORMATION

We may disclose all of the information (described herein) that we collect, as stated in this Privacy Policy including in accordance with the terms set forth in this section. CLH works with a variety of third-party partners in order to allow us to make the Website available to you, to host and store the information we collect from you, to collect and process donations, and to provide certain functionality and features. Except as stated in this Privacy Policy, we do not reveal personally identifiable information about you to third parties for their independent use unless: (1) you expressly authorize CLH to do so, (2) it is necessary to allow CLH and its service providers or agents to provide services on CLH’s behalf, (3) it is to provide products or services to you, (4) it is disclosed to entities that perform marketing or data aggregation services for CLH, (5) it is necessary in connection with a sale of all or substantially all of the assets of CLH or the merger of CLH into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which CLH is not the survivor, (6) CLH is required or permitted to do so for any or all of the following reasons: (i) to comply with a subpoena, legal process, government request or any other legal obligation, (ii) to prevent, investigate, detect, or prosecute criminal offenses or attacks on the technical integrity of the Website or our network, and/or (iii) to protect the rights, privacy, property, business, or safety of CLH, its partners and employees or the visitors to the Website.

HOW WE ATTEMPT TO SAFEGUARD YOUR INFORMATION

We require – and ask that any third-party partners who may store information on our behalf maintain – administrative, technical and physical safeguards for the Website designed to protect any personal information we collect from you against theft, loss, misuse or unauthorized access, disclosure, alteration or destruction. However, no website, application or transmission can guarantee absolute security. Thus, while we have established and maintain what we believe to be reasonable procedures to protect the confidentiality, security, and integrity of personally identifying information obtained through the Website and we strive to protect your personal information, we cannot fully ensure or warrant the security of any information you transmit to us.

CHILDREN’S PRIVACY

We do not knowingly collect, use, or disclose personally identifiable information about visitors younger than 13 years of age. If you are under the age of 13, you are expressly prohibited from accessing/viewing the Website. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed personally identifiable information to us, please contact us at 1-800-233-3709 or  info@californialutheranhomes.org. You also may write to us at: California Lutheran Homes 800 N. Brand Blvd. 19th Floor Glendale, California 91203 so that we may delete your child’s information.

THIRD PARTY WEBSITES; ADVERTISEMENTS

We may also provide links to a variety of third-party social media sites and/or websites – such as YouTube and Facebook – as a service to you, and in order to provide you additional information and/or content related to the work that we do, or additional venues in which you can learn about and discuss the activities of CLH. Please note that we have no affiliation with any of these other parties and/or websites, and cannot control and are not responsible for the information collection, use, and disclosure practices of such third parties; we encourage you to review and understand their privacy practices and policies, if any, before providing any personally identifying information to them or initiating any financial transactions. We are not responsible for the content or information of these websites, or any other use of the linked website.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to revise this Privacy Policy at any time by updating this posting. Please check back regularly to see if there have been any changes to this policy, which you can determine by reviewing the Effective Date listed below. By continuing to use the Website after those changes become effective, you agree to be bound by the revised Privacy Policy.

HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy, or if you would like us to update or correct information you have provided to us, please contact us at info@californialutheranhomes.org. You also may write to us at: California Lutheran Homes 800 N. Brand Blvd. 19th Floor
Glendale, California 91203; or call us at: 1-800-233-3709.

EUROPEAN UNION AREA, SWITZERLAND AND UNITED KINGDOM USERS

The following provisions apply only to users residing in the European Union Area (“EEA”), Switzerland and the United Kingdom (“UK”).

Please note, in May of 2018 a new data privacy law known as the EU General Data Protection Regulation (“GDPR”) went into effect.  Pursuant to GDPR, we are required to provide those residing in the EEA, Switzerland and the United Kingdom (hereinafter, the “EU Users”) additional information and rights related to the “Personal Data” we collect about them. We summarize such information and rights below.

WEBSITE OWNER

Franciscan Mission Associates (the Data Controller) is the owner and operator of the Website.

PURPOSE FOR INFORMATION COLLECTION

As noted in this Privacy Policy, you may visit our Website without being required to provide us with any Personal Data. However, should you decide to provide such information, the information we collect will be used to meet your requests, or to provide you with the applicable information or service requested, and as further described herein.

LEGAL GROUNDS FOR PROCESSING PERSONAL DATA

CLH will process personal data that we receive from EU Users on the ground that it is in our legitimate interest for the effective administration of the Website, or to fulfill and/or address your requests.

YOUR INFORMATION AND YOUR CHOICES; WITHDRAWAL OF CONSENT

GDPR provides EU Users with additional rights in respect to the Personal Data we hold about you, including the right i) to be informed about the Personal Data we have collected, and ii) to request a copy of the Personal Data, and iii) to have your Personal Data deleted, and iv) to lodge a complaint about our processing of your Personal Data with your local supervisory authority. Upon appropriate written request we will update or amend your Personal Data, but we reserve the right to use any information previously obtained to verify your identity or take other actions that we believe are appropriate and lawful. You may access, correct, or request deletion of your Personal Data – or request that we stop any processing of your Personal Data – by contacting us at info@californialutheranhomes.org. You also may write to us at: California Lutheran Homes 800 N. Brand Blvd. 19th Floor
Glendale, California 91203; or call us at: 1-800-233-3709. We will respond to your request within a reasonable time frame.

Please note we may need to retain certain information for record keeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed from such locations. Additionally, there may be circumstances in which we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided in data protection legislation in general, and GDPR in particular. Finally, please note that we are not responsible for removing or deleting information from the databases of third parties (such as service providers) with whom we have shared information about you, but we will make the request on your behalf for such removal/deletion.

CHILDREN’S PRIVACY/NOTE TO PARENTS OF CHILDREN RESIDING IN THE EEA, SWITZERLAND AND UK

The Website does not intentionally or knowingly collect, use, or disclose personally identifiable information about visitors to our Website that are under the age of 16. If a child under the age of 16 submits information to us through any part of the Website and CLH becomes aware that the user submitting the information is under the age of 16, the information provided will be deleted as soon as it is discovered and will not be used for any purpose. If you are the parent or guardian of a child under 16 years of age and believe that they have disclosed personally identifiable information to us, please contact us at info@californialutheranhomes.org. You also may write to us at: California Lutheran Homes 800 N. Brand Blvd. 19th Floor
Glendale, California 91203; or call us at: 1-800-233-3709. Be sure to include in your message the same name and email address that you believe your child submitted, if applicable.

PRIVACY POLICY EFFECTIVE DATE

This Privacy Policy is effective as of March 30, 2022.